Returns & Refunds

We want shopping with She So Fit to feel easy and reassuring. If a style or length is not right for you, here's how to arrange a return.

UK online orders: changing your mind

For most items bought online, you can tell us you wish to cancel within 14 days after receiving your order, without giving a reason. After telling us you are cancelling, you have a further 14 days to send the goods back.

Sale items have the same statutory cancellation rights as full-price items. Certain legal exceptions can apply, such as made-to-order personalised goods or hygiene-sealed items that have been unsealed where the legal exemption applies.

How to return

Email info@shesofit.co.uk with your order number and a clear statement that you wish to cancel or return an item. We will send you our return address and practical instructions. You do not need to give a reason to exercise your statutory cancellation right.

Please send the item back within 14 days of telling us you are cancelling. We recommend a tracked postal service and keeping your proof of postage. For a change-of-mind return, the customer pays the direct return postage cost, except where the law requires otherwise.

You may try items on as you would in a shop. Please keep them clean and, where possible, with their original tags. We may make a lawful deduction if handling goes beyond what is needed to check the nature, characteristics and fit of the goods.

Refunds

For an eligible cancellation, we refund the price of the returned goods to your original payment method. For a full order cancellation, we also refund the original standard outbound delivery cost (up to our least expensive standard delivery option). Any extra amount paid for an upgraded delivery service need not be refunded.

Refunds are made without undue delay and normally no later than 14 days after we receive the returned goods or you provide evidence of sending them back, whichever occurs first, as applicable under UK law. Your payment provider may take additional time to display the credit.

Faulty, damaged or incorrect items

If something arrives faulty, damaged, incorrect or not as described, email info@shesofit.co.uk with your order number and details. We will help resolve the issue in line with your consumer rights, including applicable return shipping costs.

International orders

Returns and cancellation rights may differ by country. We honour mandatory consumer protections that apply to your purchase. Email us for help with an international return.

These terms do not limit or remove your statutory consumer rights.